FAQ

What's A Hidden Gem?

A hidden gem is a place that is not common among travelers. Only local residents know it. Check out our favorite hidden gems and start exploring.

I Offer Local Tours And Activities; How Can I Join Ithaka Experience?

To be part of Ithaka experience with your tours and activities: Click on "More" in the header, choose "Join as a tour operator," fill out the form, and we'll contact you as soon as possible.

How Can I Contact You?

To contact Ithaka Experience, Click on "More" in the header, Choose "Contact us" then fill out the form with your inquiry, or you can contact us through WhatsApp at, +201281133381

What Services Is Ithaka Offering?

Ithaka offers many services, including accommodation through a hostel in Alexandria, Egypt, and a guest house for girls in Dokki, Cairo. We also offer a web app that represents various tours and activities all over Egypt. You can book your tours and activities through the web app and enjoy Egypt

How Can I Book An Activity With Ithaka?

First, you find the listing you would like to book, and then on the listing page, you'll find a calendar to choose the time you want to book this listing, then select the number of tickets. After that, click "book now". Finally, you'll be directed to a summary page to review all the details before the payment step.

What payment methods do you support?

We support paying with cards only. Both debit and credit cards are okay. However, payment in cash isn't accepted.

What are your cancellation and refund policies?

Each listing has a free cancellation period. You can find it in the listing details. After this period, you can cancel, but without a refund. If you have a critical and compelling reason to cancel after the free cancellation period, you can request a refund and submit your reason. The admin will review it, and we will get back to you as soon as possible.

How do I find activities in a specific location?

You can use the search feature to choose a specific destination. Once you choose the destination, you can find all the listings and landmarks related to this destination. Furthermore, you can find more filters, like listing prices and categories of listings, in this destination.

How do I reset my password?

To reset your password, click on your profile picture in the upper header. Then Click "reset password" in the side table. Enter your current password, then enter the new one you want.

How can I contact the tour operator?

The tour operator will contact you 2 hours before the listing starts.